Privacy Policy

Your privacy is important to us and maintaining your trust is paramount to us.

This privacy policy is intended to provide you with information about the personal information we collect and how that information is used and shared. We are fully committed to keeping your personal information safe.

We collect personal information about you when you access this website or other websites controlled by us or by a company within our group, or when you use any of our products, applications or services (collectively, our Services). This document also outlines our approach to compliance with the General Data Protection Regulation (GDPR) and other relevant data protection legislation, and sets out your privacy rights.

Please take a moment to familiarise yourself with our privacy practices.

Changes to this privacy policy

We may update this privacy policy from time to time. If we make changes, we will notify you before the changes take effect by posting a notice on our websites and, where appropriate, sending you a notification.

Who we are and how to contact us

In this policy, “we” “us” and “our” are realestate.com.au Pty Limited and our related businesses.

Our address is:

You can contact us at:
Email: privacyofficer@rea-group.com

Our EU Representative

Information we collect and how we use it

We collect and use your personal information for a variety of reasons, including where you register for or subscribe to one of our Services, create an account, request alerts, correspond with us, participate in surveys or polls, attend events, or otherwise engage with our websites, products, applications or services.

This may include personal information such as your name, email address, phone number, password, payment information, address, device and usage information, and any other information you provide to us in connection with the Services.

We may use this information to:

• provide, manage and improve our Services;
• authenticate your account and deliver requested features and benefits;
• process payments and administer transactions;
• communicate with you about your account, alerts, newsletters, promotions and other updates;
• personalise your experience and recommend relevant content;
• understand how our Services are used and improve performance and usability;
• support advertising, analytics, security, fraud prevention and general business operations.

Cookies and similar technologies

We use cookies and similar technologies to operate our Services, remember your preferences, personalise your visits, collect statistical information, analyse usage, simplify sign-in procedures, personalise content and ads, and provide social media features.

For more information about cookies and similar technologies, please see our Cookie Policy.

Purpose and legal basis for processing

We collect and process your information for a number of purposes and rely on different legal bases to use your personal information. These include:

• Contract: where processing is necessary to enter into or perform a contract with you, including to provide accounts, services, alerts, products, payment processing, customer support and service-related communications.
• Consent: where you have given your consent, including for certain marketing and similar communications. You may withdraw your consent at any time.
• Legal obligation: where processing is necessary to comply with legal obligations.
• Legitimate interests: where processing is necessary for our legitimate business interests, including improving our Services, conducting analytics, fraud prevention, security, advertising support, relationship management and business operations.

When and how your information is shared

We may share your personal information within our group and with third parties who help us deliver or fulfil our Services or who work on our behalf. We do not sell your personal information to anyone.

These third parties may include service providers, business partners, payment providers, IT providers, lawyers, accountants, security providers and other advisers.

We may also disclose non-personally identifiable aggregate information to advertisers and use social media and embedded content features that are governed by third-party privacy policies.

Data storage and retention

We retain your personal information as needed to fulfil the purposes for which it was collected and no longer than necessary to comply with our business and legal obligations.

Where we enter into a legal contract with you, we may hold your personal information for a period of seven years from completion of that contract by reference to the statute of limitation for a legal claim under contract.

International transfers

We may transfer your personal data outside the European Economic Area (EEA). Where this occurs, and where there is no adequacy decision by the European Commission, we take appropriate steps in accordance with data protection law to protect your personal information, including reliance on approved contractual protections where appropriate.

Your data rights

You have several rights under data protection law in relation to how we use your personal information. Subject to applicable law, these may include the right to:

• request access to the personal information we hold about you;
• correct inaccurate personal information;
• withdraw consent where we rely on consent;
• request erasure of your personal information in certain circumstances;
• request transfer of your personal information where technically feasible;
• restrict processing in certain circumstances;
• object to processing based on legitimate interests, profiling or direct marketing;
• not be subject to certain solely automated decisions with legal or similarly significant effects;
• lodge a complaint with the appropriate data protection authority.

If you wish to exercise any of these rights, please contact us at privacyofficer@rea-group.com. The source policy states that identity verification may be required and that responses are generally provided within one month, subject to lawful extensions.

Consequences of not providing information

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services which you have requested). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Security

Your Personal Data is held on secure servers hosted by our Internet Service Provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.